Free Coordinates

Once upon a plumber…

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Riffing on the corporate storytelling thing in her characteristically acerbic comms-weary way, Lucy Kellaway makes the anti-case: “the storytelling craze has gone too far.”

Yes, there are a lot of pretty awful attempts to tell corporate stories out there, along with a burgeoning mini-industry of people proclaiming stories to be the new ‘most valuable corporate asset‘, and any number of job ads and titles purloining the s-word for a sprinkle of zeity geistiness. But this does not mean that storytelling in business is any less important, just that it could do with being done a whole lot better.

Indeed, as Lucy Kellaway says: “Stories in the right place are an excellent thing…We all like stories because we like emotion, and because they are easy for our befuddled brains to follow. They liven things up. They cheer us up. They can inspire us… [but]…The trouble with stories is that to have any effect they have to be good ones – and most people are rubbish at telling them.”

To reinforce her case, Lucy Kellaway claims that plumbers, along with dentists, are mercifully story-free professions: “Plumbers don’t tell stories because they are too busy unblocking your toilet.” But of course, because plumbers, like us, are only human, they do. Especially when, like Charlie Mullins, they have built a great big plumbing business brand: Pimlico Plumbers.

A bog standard story is no doubt not worth the paper it’s written on, but a brilliant story is unquestionably priceless. Indeed, I’d argue that it is just about the most powerful (and pleasurable) thing there is.

 

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